Last updated on: 07 August 2023
This website is operated by FANTACODE PRIVATE LIMITED. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:
FANTACODE PRIVATE LIMITED ('we', 'us', 'our') collect, use and are responsible for storing certain personal information about you ('you', 'your', 'yours').
Personal information is information that you can be identified from (and does not include any anonymised forms of information).
1. Types of personal information
We may process the following types of personal information in relation to you:
This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Apps and other technical information.
This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:
We will sometimes obtain information from you directly, including when you submit the form to contact.
We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file that is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities and to store information about them. Usually, this will be in order to monitor and obtain information regarding:
User experiences by tracking behaviour and providing personalized content, enabling targeted advertising based on user interests, storing preferences such as language settings, aiding in A/B
testing for page optimization, enabling retargeting ads for visitors who didn't complete desired actions, contributing to security measures like CSRF prevention, and assisting in load balancing across servers.
On the first occasion that you use our site, we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.
For further information on our use of cookies and other similar technologies, please see our policy document as described below.
In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.
This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:
We will sometimes obtain information from you directly, including when you submit the form to contact.
We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file that is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities and to store information about them. Usually, this will be in order to monitor and obtain information regarding:
User experiences by tracking behaviour and providing personalized content, enabling targeted advertising based on user interests, storing preferences such as language settings, aiding in A/B testing for page optimization, enabling retargeting ads for visitors who didn't complete desired actions, contributing to security measures like CSRF prevention, and assisting in load balancing across servers.
On the first occasion that you use our site, we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.
For further information on our use of cookies and other similar technologies, please see our policy document as described below.
In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.
In general, your personal information will generally be processed for the following purposes:
This information is primarily needed to maintain the security and operation of our Apps and for our internal analytics and reporting purposes.
We may monitor communications, and in doing so we may obtain your personal information through this process. We will undertake monitoring in the following circumstances:
Including quality assurance, training, ensuring compliance with company policies and legal requirements, resolving disputes, analyzing user interactions to enhance user experience, and gathering insights for improving website functionality and content.
We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes.
We wish to make you aware that you have the right to object or to opt-out of any direct marketing by:
Unsubscribing using the link at the bottom of this email or email to notification@feebak.com.
We will undertake fraud checks via use of your personal information. This will involve sharing and working with Fraud Prevention Agencies. We do so to protect our own commercial interests (which is encompassed within our own legitimate interests as a business).
In general, your information will be used for fraud prevention purposes:
Personal information will be used for fraud prevention purposes in instances where suspicious or potentially fraudulent activities are detected, such as unauthorized account access or transactions. This involves analyzing personal data, including transaction history, login patterns, device information, and IP addresses, to identify anomalies and patterns indicative of fraud. The gathered information may be cross-referenced with external databases and fraud detection tools to assess risk and validate user identity, thereby safeguarding both individuals and the organization from fraudulent actions.
Fraud prevention agencies can hold your personal information for different periods of time, the maximum period being six years.
We have described above the purposes for which we may process your personal information.
The lawful basis upon which we are able to process your personal data are:
In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.
We will only ever use your personal information to send you marketing directly where we have your explicit consent (which will be obtained in a format separately to this policy).
On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.
We may ask for your consent to share your information with third parties for marketing purposes. Any such third parties will be specifically identified by name at the time your consent is obtained.
We will not share your personal information with any third parties for marketing purposes without your explicit consent to this.
Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.
We envisage that your personal information shall be retained by us for the following:
Name, company name, mobile and email will be retained for 1 year after the termination of the services. Subject to applicable laws and regulations, the billing information will be stored by Us until you specifically request to delete it.
After the period described above, your information shall be properly deleted or anonymised.
We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows:
The website implements a robust set of technological and organizational measures to ensure the security of stored or collected personal information. These measures include encryption protocols to safeguard data during transmission and storage, regular security assessments and audits to identify vulnerabilities, access controls and authentication mechanisms to restrict unauthorized access, firewalls and intrusion detection systems to protect against external threats, routine monitoring of system activities for suspicious behaviour, staff training on data protection practices, and a comprehensive data retention policy to ensure that information is only retained as long as necessary for its intended purpose.
We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.
Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.
You have a number of important rights free of charge. In summary, those include rights to:
If you would like to exercise any of these rights please contact our Data Protection Officer: MR ALTAF A LATHEEF. in the following manner:
Email: dpo@fantacode.com
Phone: 0495-2965798, +91 9037275798.
You can also contact Our region wise communication channels:
For those customers based within the EU, our stakeholder Ziyad Umar acts as our EU representative. If you wish to exercise your rights under the EU GDPR, or have any queries in relation to your rights or general privacy matters, please email our representative at
For those customers based within the UK, our stakeholder Khadeeja M acts as our UK representative. If you wish to exercise your rights under the UK GDPR, or have any queries in relation to your rights or general privacy matters, please email our representative at
If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.
We hope that we can resolve any query or concern you raise about our use of your information.
If you have any concerns which are not resolved at Our end, you have the right to lodge a complaint with the supervisory authority in your respective country.
This privacy policy was published on 7th August 2023.
We may change this privacy policy from time to time and will notify you of any changes by:
By notice on the website and changing the last updated date of this Policy.
Our Data Protection Officer is MR ALTAF A LATHEEF.
If you have any further questions or comments, you may also contact us by post at the following corporate address:
Puzhakkal Building,
Civil Station
Kozhikode, Kerala 673020 , India
Unit 2F, Second Floor, Sahya Building, Cyberpark
KSITIL Special Economic Zone
167/A, G A College P.O
Kozhikode - 673014
Kerala, India
