Built exclusively for Genesys Cloud Elite AppFoundry Partner

AI-Powered Experience Optimization for Genesys

Feebak is the only intelligence suite built exclusively for Genesys Cloud — helping contact centres/Enterprises listen to every customer, understand every conversation, resolve every issue, and protect every operation.

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Feebak Resolve case management
Feebak VoC survey activity dashboard
Feebak Pulse conversation intelligence
Feebak Orbit environment management

The Feebak Suite

One Platform.
One Continuous Improvement Cycle.

CX improves through a continuous cycle — Listen, Understand, Automate, Resolve. Feebak brings all four together, built entirely inside Genesys Cloud.

Genesys

Built to Do It All — Inside Genesys.

Listen

Feebak VOC

Not just a survey tool — a full VoC program for Genesys Cloud. Capture feedback across channels, turn it into insight, and help your teams act. Feedback made easier to give, easier to understand, and easier to act on.

Capture Every Customer Signal. Feebak VoC captures feedback across every channel your customers use — voice, SMS, email, WhatsApp, web, social, or in person — triggering the right survey at the right moment, so no interaction goes unheard.

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VoC
Omnichannel feedback channels
Understand

Feebak Pulse

Customers are already telling you what they feel — through calls, chats, emails, and messaging. Pulse turns Genesys conversations into structured intelligence.

Understand Every Conversation. Most customers never fill out a survey. Feebak Pulse uses Genesys AI to analyze 100% of your conversations — every call, every chat — and surfaces the sentiment, intent, and risk signals your surveys will never reach.

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Pulse
AI transcription and automation flow
Resolve

Feebak Resolve

Low scores, complaints, unresolved experiences — some issues need ownership now. Who follows up? Who tracks the SLA? Resolve turns those signals into owned, trackable follow-through inside the Genesys ecosystem.

Turn Insight Into Meaningful Action. Feebak Resolve is a lightweight case management tool built for Genesys Cloud. Create a case directly from any interaction — voice, chat, or email — the moment something needs follow-up, then assign, track, and close it without leaving your workflow.

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Resolve
Case follow-through dashboard
Automate

Feebak Orbit

A configuration management and migration platform for Genesys Cloud. Keep Production and DR in sync, move changes safely from Development to UAT to Production, and recover quickly when something goes wrong.

Manage Genesys Cloud With Confidence. Your contact center is only as reliable as the environment behind it. Orbit safely migrates, syncs, and protects your Genesys Cloud configuration — so when something breaks, your team recovers in hours, not days.

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Orbit
Feebak Orbit environment recovery

Trusted Across the Genesys Ecosystem

The CX Suite Genesys Customers Rely On.

From a single Voice of Customer tool since 2019 to a full Genesys-exclusive CX improvement suite today — Feebak turns every conversation into feedback, intelligence, and action.

100+ Organizations
8,000+ Agents
10+ Countries
7+ Years
Contact centre agent on a call
Testimonial

What Our Customers Are Saying

Hear it from the people actually running contact centers — from banks and airlines to retailers and manufacturers, across 10+ countries worldwide.

"Feebak made our entire feedback process more stable, more structured, and genuinely effective. Deployment was smooth, and whenever we ran into something unexpected, the support team handled it with clarity and speed."

IT Leader Furniture Retail Enterprise, Bahrain

"It's been incredibly easy to use and straightforward to implement. Even the initial setup felt smooth. We've seen a real improvement in customer experience — and our staff genuinely feel that their input is being heard and acted on."

Contractor Major International Airport, UAE

"We selected Feebak as our expert system for customer surveys across both voice and digital channels. Its technical stability, capacity to handle high interaction volumes, and seamless API integration set it apart from everything else we evaluated."

CX Leader One of the Largest Banks in Colombia

"Feebak simplified our post-interaction survey triggering completely. The documentation was thorough, the setup was clean, and the support team was responsive and knowledgeable throughout."

Consultant Genesys

"Feebak has genuinely changed how we approach CX. The platform is reliable, the features are exactly what a contact centre needs, and the team behind it is fast, helpful, and treats you like a partner — not just a customer."

Head of CX Leading Property Developer, Abu Dhabi
FAQs

Frequently Asked Questions

Everything you need to know about using Feebak.

Still have questions?

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Does Feebak only work with Genesys Cloud?

Feebak is built exclusively for Genesys Cloud — that's a deliberate choice, not a limitation. It also connects to external systems like CRM, HMS, or any platform via API, so it works alongside your wider tech stack without replacing it.

How long does it take to go live?

Most organizations go live within days, not months. Feebak installs directly from Genesys AppFoundry and works inside your existing Genesys Cloud environment — no separate infrastructure needed.

What channels can Feebak send surveys through?

Voice (agent or agent-less), outbound IVR, messaging chat, chat widget, email, SMS, WhatsApp, social messaging, web forms, survey kiosks, and APIs — all from a single survey builder.

We already have a survey tool. Why switch?

Generic survey tools sit outside your contact centre. Feebak lives inside Genesys Cloud — surveys trigger automatically on interactions, results tie back to agents and queues, and low scores can open cases instantly.

What is Feebak Pulse and how is it different from the survey product?

Feebak Pulse analyzes 100% of your conversations with AI — not just the ones where customers answer surveys — surfacing sentiment, intent, and risk signals across every interaction.

What is Feebak Orbit and do we need it?

Feebak Orbit safeguards your Genesys configurations — migrate, promote, and back up environments with recovery ready in hours, not days. If your Genesys setup is business-critical, Orbit is your safety net.

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Want to know more?

Curious how Feebak can transform your customer experience? Fill out the form and our CX expert will reach out shortly.

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