Turn Feedback into Action

Seamlessly craft surveys across Voice and Digital channels using our No-Code builder. Gain deep insights through user-friendly dashboards, while seamlessly closing the feedback loop. Elevate your customer experience by harnessing the Voice of Customer with Feebak for Genesys Cloud.

Survey Builder

Product Highlights

Learn why our product stands out from the rest. Discover features that seamlessly integrate with Genesys Cloud, simplify survey creation, and automate your feedback loop.

Genesys Cloud DNA embedded​

Genesys Cloud DNA embedded​

Experience a new level of integration. Our product is embedded within Genesys Cloud, providing a unified experience.

  • Agents, Queues, Divisions, and Prompts are synchronized.
  • Feebak Surveys are automatically published as Genesys Cloud IVR architect flows.
  • Make smarter survey decisions based on caller profiles and Genesys Cloud attributes.
  • Receive real-time notifications right in Genesys Cloud.
  • Survey scores are updated back on Genesys Cloud interaction data.
  • Genesys Cloud Gamification Integration for Agent Survey score.

No-code Omnichannel Survey Builder

Building surveys has never been easier. Our user-friendly interface empowers you to create surveys across various channels without any coding.

  • Create or edit surveys quickly without the need for technical expertise.
  • Publish surveys across multiple channels like voice, chat, and email with just one click.
  • Customize survey flows dynamically using conditions and actions based on interactions and responses.
  • Achieve higher completion rates by offering surveys in the same channel of interaction.
No-code Omnichannel Survey Builder
closing the feedback loop

Closing the Feedback Loop

Take immediate actions based on customer feedback and provide 5-star experiences. Our system helps you automate identifying and acting on issues.

  • Gain instant insights and act on customer feedback without delay.
  • Automatically detect and identify issues to enhance your customer experience.
  • Set up triggered actions, such as notifying supervisors, scheduling callbacks and updating CRM.

Improved Survey Completion Rates

Boost survey completion rates with strategic channel alignment.

  • Enhance completion rates by offering surveys within the same channel of interaction.
  • With Feebak, post-contact center calls, surveys are offered automatically in the same interaction.
  • Utilize AI chatbot based conversational surveys in digital channels for up to a 20% increase in response rates.
Improved Survey Completion Rates

Product Features

Explore the core capabilities that make our product shine. From survey management to feedback analysis, our functions are designed to simplify your workflow.

Multi-Channel Surveys​

Supports multiple channels such as Inbound Voice (Agent or Agent-less), Outbound IVR, Messaging Chat, Chat Widget v2, Email, Social Messaging, WebForm, Survey Kiosks or APIs.

AI Chatbot Mode Survey

Deploy conversational surveys for digital/social messaging channels using Rich Messaging controls such as quick replies and buttons.

Personalization​

Quick access to previous survey results provides the ability to personalize/prioritize incoming customer interactions.

No Code Drag & Drop Survey Builder

Build or edit surveys in minutes, NOT days, through a business-friendly interface without Architect.​

Auto Survey Assignment on Agent Call Disconnect​

Offer surveys on agent disconnect without the need of agent transfer.

Build Once, Deploy Across

Single survey could be deployed across different channels with the ability for unified or separate reporting with channel filters.

Customizable Webform Survey

Apply your branding theme to the webform surveys.

Dynamic Survey Trigger

Trigger surveys based on customer/contextual info, Queue/Agent assignment, channel type, CRM Ticket Closure (API) events and more.

Personalized Dynamic Survey Flow

Next questions adapt based on context or previous responses for a tailored survey experience.

External Triggers

Chat group notification, Email notification or SMS/CRM notification through API integration based on responses.

Detailed Dashboards & Reporting

Intuitive real-time and historical dashboards with rich filter sets, gamification mode for agent scoreboards, and BI integration APIs.

Reliable Excellence

Built on Cloud, Engineered for Resilience and Scalability

Our cloud-hosted solution offers seamless performance, backed by thorough monitoring and effortless scalability.

Data Safety and Security

Safeguarding your data is our priority. Rigorous security practices and quarterly audits to ensure your data is always protected.

Exceptional Customer Support

Experience a new level of customer care. Our top-tier support team is dedicated to assisting you, backed by an SLA.

Trusted all over the world

Monthly

3M+

Calls

1.2M+

Survey Assignments

289k+

Surveys Completed

Get Feebak from
Genesys AppFoundry

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