Built exclusively for Genesys Cloud Elite AppFoundry Partner

AI-Powered Experience Optimization for Genesys

Feebak is the only intelligence suite built exclusively for Genesys Cloud — helping contact centres/Enterprises listen to every customer, understand every conversation, resolve every issue, and protect every operation.

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Resolve
Feebak Resolve case management
VoC
Feebak VoC survey activity dashboard
Pulse
Feebak Pulse conversation intelligence
Orbit
Feebak Orbit environment management

Trusted worldwide, across every sector

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The Feebak Suite

One Suite.
Four Products. Built for Genesys Cloud.

Feebak connects every stage of your customer experience — from the moment feedback is collected to the moment an issue is fully resolved.

VoC
Pulse
Resolve
Orbit
Genesys

Built to Do It All — Inside Genesys.

Feebak VOC

Not just a survey tool — a full VoC program for Genesys Cloud. Capture feedback across channels, turn it into insight, and help your teams act. Feedback made easier to give, easier to understand, and easier to act on.

Listen to Every Customer. Collect feedback from every customer, across every channel they use to reach you — voice, SMS, email, WhatsApp, web, social media, or even in person. Every survey triggers automatically at exactly the right moment, so no interaction goes unheard and no customer falls through the cracks. That's what Feebak VOC is built for — an omnichannel Voice of Customer intelligence platform that brings every customer signal into one unified view, right inside Genesys Cloud.

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VoC
Omnichannel feedback channels

Feebak Pulse

Customers are already telling you what they feel — through calls, chats, emails, and messaging. Pulse turns Genesys conversations into structured intelligence.

Understand Every Conversation. What about the customers who didn't respond to the survey? Feebak Pulse uses Genesys AI to analyse 100% of your customer interactions — every call, every chat — and extracts what customers would have told you in a survey, directly from the conversation itself and surface the sentiment, intent, and risk signals your surveys will never reach.

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Pulse
AI transcription and automation flow

Feebak Resolve

Low scores, complaints, unresolved experiences — some issues need ownership now. Who follows up? Who tracks the SLA? Resolve turns those signals into owned, trackable follow-through inside the Genesys ecosystem.

Act Before It's Too Late. Not every piece of feedback needs a case. But when a customer has had a poor experience, speed matters. Feebak Resolve automatically creates a case the moment a low score or high-risk signal is detected — assigned to the right person, with full interaction context already attached, and tracked through to resolution. Nothing falls through. No customer gets ignored.

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Resolve
Case follow-through dashboard

Feebak Orbit

A configuration management and migration platform for Genesys Cloud. Keep Production and DR in sync, move changes safely from Development to UAT to Production, and recover quickly when something goes wrong.

Protect Your Operation. A contact centre is only as reliable as the environment it runs on. Feebak Orbit keeps your Genesys Cloud environment protected with automated backups, version-controlled deployments, and migration capabilities that have already been proven under real pressure. When something goes wrong — planned or unplanned — your team recovers fast, your data stays intact, and your operation keeps running.

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Orbit
Feebak Orbit environment recovery

Trusted Across the Genesys Ecosystem

The CX Suite Genesys Customers Rely On.

From a single voice-of-customer survey tool to a full Genesys-exclusive CX improvement suite — Feebak has helped organizations turn every conversation into feedback, intelligence, and action since 2019.

100+ Organizations
8000+ Agents
3.5M Interactions (monthly)
10+ Countries
Contact centre agent on a call
Testimonial

What Our Customers Are Saying

Hear it from the people actually running contact centres — from banks and airlines to retailers, and manufacturers, across 25+ countries globally.

"Feebak made our entire feedback process more stable, more structured, and genuinely effective. Deployment was smooth, and whenever we ran into something unexpected, the support team handled it with clarity and speed."

IT Leader Furniture Retail Enterprise, Bahrain

"It's been incredibly easy to use and straightforward to implement. Even the initial setup felt smooth. We've seen a real improvement in customer experience — and our staff genuinely feel that their input is being heard and acted on."

Contractor Major International Airport, UAE

"We selected Feebak as our expert system for customer surveys across both voice and digital channels. Its technical stability, capacity to handle high interaction volumes, and seamless API integration set it apart from everything else we evaluated."

CX Leader One of the Largest Banks in Colombia

"Feebak simplified our post-interaction survey triggering completely. The documentation was thorough, the setup was clean, and the support team was responsive and knowledgeable throughout."

Consultant Genesys

"Feebak has genuinely changed how we approach CX. The platform is reliable, the features are exactly what a contact centre needs, and the team behind it is fast, helpful, and treats you like a partner — not just a customer."

Head of CX Leading Property Developer, Abu Dhabi
FAQs

Frequently Asked Questions

Everything you need to know about using Feeback.

Still have questions?

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Does Feebak only work with Genesys Cloud?

Feebak is built exclusively for Genesys Cloud — that's a deliberate choice, not a limitation. It also connects to external systems like CRM, HMS, or any platform via API, so it works alongside your wider tech stack without replacing it.

How long does it take to go live?

Most organizations go live within days, not months. Feebak installs directly from Genesys AppFoundry and works inside your existing Genesys Cloud environment — no separate infrastructure needed.

What channels can Feebak send surveys through?

Voice (agent or agent-less), outbound IVR, messaging chat, chat widget, email, SMS, WhatsApp, social messaging, web forms, survey kiosks, and APIs — all from a single survey builder.

We already have a survey tool. Why switch?

Generic survey tools sit outside your contact centre. Feebak lives inside Genesys Cloud — surveys trigger automatically on interactions, results tie back to agents and queues, and low scores can open cases instantly.

What is Feebak Pulse and how is it different from the survey product?

Feebak Pulse analyzes 100% of your conversations with AI — not just the ones where customers answer surveys — surfacing sentiment, intent, and risk signals across every interaction.

What is Feebak Orbit and do we need it?

Feebak Orbit safeguards your Genesys configurations — migrate, promote, and back up environments with recovery ready in hours, not days. If your Genesys setup is business-critical, Orbit is your safety net.

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Want to know more?

Curious about how Feebak can transform your customer feedback experience? Ready to dive in and see the difference firsthand? Fill out the form, and we will get in touch with you shortly.

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