Seamlessly craft surveys across Voice and Digital channels using our No-Code builder. Gain deep insights through user-friendly dashboards, while seamlessly closing the feedback loop. Elevate your customer experience by harnessing the Voice of Customer with Feebak for Genesys Cloud.
Learn why our product stands out from the rest. Discover features that seamlessly integrate with Genesys Cloud, simplify survey creation, and automate your feedback loop.
Experience a new level of integration. Our product is embedded within Genesys Cloud, providing a unified experience.
Building surveys has never been easier. Our user-friendly interface empowers you to create surveys across various channels without any coding.
Take immediate actions based on customer feedback and provide 5-star experiences. Our system helps you automate identifying and acting on issues.
Boost survey completion rates with strategic channel alignment.
Explore the core capabilities that make our product shine. From survey management to feedback analysis, our functions are designed to simplify your workflow.
Supports multiple channels such as Inbound Voice (Agent or Agent-less), Outbound IVR, Messaging Chat, Chat Widget v2, Email, Social Messaging, WebForm, Survey Kiosks or APIs.
Deploy conversational surveys for digital/social messaging channels using Rich Messaging controls such as quick replies and buttons.
Quick access to previous survey results provides the ability to personalize/prioritize incoming customer interactions.
Build or edit surveys in minutes, NOT days, through a business-friendly interface without Architect.
Offer surveys on agent disconnect without the need of agent transfer.
Single survey could be deployed across different channels with the ability for unified or separate reporting with channel filters.
Apply your branding theme to the webform surveys.
Trigger surveys based on customer/contextual info, Queue/Agent assignment, channel type, CRM Ticket Closure (API) events and more.
Next questions adapt based on context or previous responses for a tailored survey experience.
Chat group notification, Email notification or SMS/CRM notification through API integration based on responses.
Intuitive real-time and historical dashboards with rich filter sets, gamification mode for agent scoreboards, and BI integration APIs.
Our cloud-hosted solution offers seamless performance, backed by thorough monitoring and effortless scalability.
Safeguarding your data is our priority. Rigorous security practices and quarterly audits to ensure your data is always protected.
Experience a new level of customer care. Our top-tier support team is dedicated to assisting you, backed by an SLA.
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Curious about how Feebak can transform your customer feedback experience? Ready to dive in and see the difference firsthand? Fill out the form, and we will get in touch with you shortly.