Boost Customer Satisfaction with Feebak: The Ultimate Feedback Solution For Genesys Cloud.

Mar 17, 2023

What is Feebak?

Feebak is a powerful survey tool that allows Genesys Cloud organizations to collect valuable feedback from their callers right after they interact with an agent. With Feebak, you can offer surveys automatically after each conversation, ensuring maximum participation and eliminating cherry-picking of survey responses.

What sets Feebak apart is its focus on customer satisfaction. The wide range of survey dashboards provides deep insights into customer satisfaction levels and allows you to track key metrics over time, such as Net Promoter Score (NPS), and Customer Satisfaction (CSAT). Plus, Feebak's highly customizable survey builder lets you create surveys that fit your organization's unique needs and branding.

Key features of Feebak

1. Intuitive Dashboards and Detailed Reports
Get access to intuitive dashboards and detailed reports that provide valuable insights into your customer satisfaction levels, agent performance, and call center operations. Easily navigate your data and make informed decisions with our user-friendly interface.

2. Customized Digital Surveys
Customize your surveys to fit your business needs and customer preferences. Set your colors and logos as well. Choose from a variety of question types and design options to create digital surveys that capture the feedback you need to improve your call center operations.
3. Multichannel Surveys

Reach customers across multiple channels with our multichannel surveys. Build your surveys once and deploy them across multiple channels. Save time and resources while still getting a comprehensive view of your customer feedback. Collect feedback through Voice Channels and Digital Channels such as Chat, FB messenger, Twitter DM, Email, Web messaging, Open messaging, Whatsapp, and other channels to comprehensively view your customer experience.

4. Supports Multiple Languages

Feebak supports multiple languages, making it accessible to a wider
audience. With this feature, you can select multiple languages to build the survey, thus enhancing user experience. Additionally, this enables businesses to expand their reach and tap into new markets by catering to the language needs of their target audience.

5. No-Code (Drag and Drop) Survey Builder
Create surveys without any coding knowledge with our no-code, drag-and-drop survey builder. Our easy-to-use interface lets you build surveys quickly and efficiently.

6. Business-Friendly Survey Designer
Our survey designer is easy to use, making it simple to create and modify surveys on the fly. With our drag-and-drop interface, you can add questions and design elements to create professional-looking surveys that reflect your brand and meet your business objectives.

7. Chatbot Mode Conversational Survey

Chatbot Illustration 

Collect feedback through conversational surveys that feel natural and engaging to customers. Our chatbot mode allows you to deliver surveys through a conversational interface that feels like a real conversation.

8. Agent Scoreboards
Track your agent performance and provide real-time feedback with our agent scoreboards. Get an overview of your team's performance and identify areas where individual agents may need additional training or coaching.

9. Personalization
Personalize your surveys to capture more meaningful feedback from customers. Use data you already have about your customers to tailor surveys to their unique needs and preferences.

Sign up today and start improving your call center operations and customer satisfaction levels with Feebak.