Every Customer Conversation Knows Something. Pulse Makes Sure You Don't Miss It.

Every customer interaction contains valuable business intelligence. Feebak Pulse is an AI-powered Enterprise Conversation Intelligence Platform for Genesys Cloud that analyzes every customer interaction, uncovers customer sentiment and intent, identifies recurring trends, and discovers automation opportunities before they become business challenges.

Watch Pulse in Action

WHAT WE DO

Conversation Intelligence Trend Detection Automated Scoring Automation Discovery
The Business Problem

The Problem Isn't One Conversation. It's Millions of Them.

Imagine your contact center handles 500,000 customer conversations every month.

One customer reports a payment issue. Another experiences the same problem. Hundreds more face it over the next few days. Individually, they're just conversations. Together, they're an emerging business issue.

Most organizations never connect those dots until complaints increase, operational costs rise, or customer satisfaction declines.

Pulse connecting customer conversations to reveal patterns
How Pulse Thinks

From Every Interaction to Organizational Intelligence

Pulse doesn't just summarize conversations. It transforms them into business intelligence.

Understand Every Conversation

Generate AI conversation summaries that capture customer intent, outcomes, sentiment, empathy, and key moments from every interaction.

Supports Feebak-managed Summaries, Genesys Agent Copilot, or your preferred BYOAI provider.

Conversation summary dashboard
Connect Every Conversation

Pulse applies semantic intelligence across conversations, linking interactions by themes, products, queues, departments, customer journeys, and business outcomes.

Conversations linked by theme dashboard
Reveal Organizational Intelligence

Discover recurring customer issues, operational bottlenecks, customer expectations, compliance risks, coaching opportunities, and emerging trends across your organization.

Organizational intelligence dashboard
Recommend What Happens Next

Receive AI-powered recommendations, identify automation opportunities, estimate ROI, and discover the right Genesys AI solutions to improve customer experience and operations.

AI recommendations dashboard
Your AI. Our Intelligence

Built Around Your AI Strategy.

Every enterprise has a different AI journey. Pulse adapts to yours.

Feebak-managed Summaries

Generate AI conversation summaries and enterprise insights using Pulse's built-in AI.

Genesys Agent Copilot

Already using Genesys Agent Copilot? Pulse enriches existing interaction summaries with organization-wide semantic intelligence and executive reporting.

Bring Your Own AI (BYOAI)

Already invested in your preferred AI provider? Connect your own AI while centralizing every insight inside Genesys Cloud through Pulse.

Business Outcomes

From Reactive Reporting to Proactive Intelligence

Features
Conversation Coverage
Review Depth
Trend Detection
Problem Timing
Insight Location
Automation Discovery
Without Pulse
Millions of conversations remain unread
Teams review only a small sample
Hidden trends go unnoticed
Problems are discovered after they escalate
AI insights remain scattered
Automation opportunities are easily missed
With Feebak Pulse
Every conversation contributes to business intelligence
Organization-wide trends become visible
Emerging issues are identified early
AI recommendations guide smarter decisions
Insights are centralized inside Genesys Cloud
Every conversation becomes an opportunity to improve

Pulse Makes Sure You Don't Miss It.

Discover how Feebak Pulse helps organizations understand customers, improve operational performance, and identify AI-driven automation opportunities within Genesys Cloud.

Request a Demo