Most feedback tools stop at collection. Feebak keeps going — turning every low score, complaint, or risk signal into an automated workflow, so your team acts while it still matters, not weeks later in a report.
Book a DemoCollecting a dissatisfied customer's feedback and doing nothing about it is worse than not asking. Feebak's workflow automation engine transforms negative feedback signals into immediate operational actions — so your team intervenes before customers churn or complain publicly.
When a customer scores CSAT below your defined threshold, supervisors receive an immediate notification via email, SMS, or chat — with full interaction context included.
Low satisfaction scores can trigger automated callback scheduling workflows, routing the customer back to a senior agent or specialist for service recovery.
Negative survey responses automatically create cases in Feebak Resolve (or your connected CRM), ensuring every dissatisfied customer becomes a tracked recovery task.
Satisfaction scores push automatically to the customer's CRM record, enriching their profile and triggering downstream marketing, sales, or retention workflows.
Configurable escalation paths route serious complaints to the right team immediately — legal, compliance, senior management — based on response content and sentiment scoring.
Route feedback summaries to specific Slack channels, Teams messages, or email groups based on survey type, division, queue, or satisfaction threshold.
