Feebak adapts the survey experience to the customer — personalized, conversational, and delivered at the moment they're most likely to respond. No redirects, no friction, no missed feedback.
Book a DemoGeneric surveys produce generic answers. Feebak Surveys personalizes every survey using customer data, interaction context, CRM history, and previous response patterns — creating feedback experiences that feel relevant and respectful of the customer's time.
Instead of static forms, Feebak delivers surveys as natural conversations. AI chatbot-style flows ask follow-up questions based on previous answers. A customer who rates satisfaction a 3 receives different follow-up questions than one who rates it a 9. Every interaction shapes the next question.
See how it works
Feebak personalizes every survey in real time by pulling together signals like CRM account history, agent and interaction details from Genesys Cloud, queue context, past survey responses, customer segment and tenure, and final interaction outcome.
Request a Demo
Feebak's Dynamic Survey Trigger Engine listens to real Genesys Cloud interaction events and fires surveys at the most relevant moment — automatically, no manual scheduling needed.
The most common post-call survey trigger. Survey fires instantly when the call ends — not hours later when emotion has cooled and memory has faded.
Survey launches at chat session close. Customer responds within the same interface for maximum convenience and response rates.
When a support case closes in your CRM, Feebak automatically triggers a resolution satisfaction survey. Captures the complete service recovery experience.
Different surveys for different queues. Route complex complaints to detailed multi-question surveys while routine calls receive short, high-completion NPS surveys.
Connect any business system event to a survey trigger via REST API. Billing events, app behavior, contract renewals — any touchpoint can become a feedback opportunity.
Trigger relational surveys at significant customer lifecycle moments — onboarding completion, first anniversary, renewal periods, or custom journey stages defined by your team.
Survey fatigue is real — bombarding customers after every interaction hurts response and unsubscribe rates. Feebak's intelligent frequency management keeps surveys relevant and well-timed, so no one feels overwhelmed.
Configurable survey interval rules per customer, channel, and survey typeGlobal suppression lists for customers who have recently respondedVIP and segment-based exclusion rulesChannel-specific frequency limits (voice surveys vs. email surveys managed separately)Interaction volume-based throttling during high-traffic periodsOpt-out management and compliance-friendly suppression workflows
Drag-and-drop question builder with 15+ question typesConditional logic and dynamic branching based on responsesPersonalized question paths using customer data and interaction contextConversational AI chatbot-style survey flowsRich messaging interactions — quick reply buttons, sliders, image selectsMulti-language surveys with automatic language detectionCustom branding, colors, logos, and themes per surveyReusable survey templates and shareable workflowsOne-click multi-channel deployment from a single survey designReal-time survey preview across all channels and devicesA/B test question variations to optimize completion ratesScheduled publication and expiry controlsSurvey version history and rollback capabilityTeam collaboration with role-based editing permissionsAudit trail for all survey changesTemplate library — pre-built for CSAT, NPS, and custom metrics
